Get access to this video and the last two years of high-impact full session videos from The Global Leadership Summit when you upgrade your account to premium.
In this excerpt, Heen describes the reasons you may instinctively reject feedback. She says it’s typical for each of us to look for what’s wrong with the feedback. She calls this ”wrong spotting.”
Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, AT&T, and many family businesses, as well as not-for-profits, the Singapore Supreme Court and the Obama White House. She has written two New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
GLSnext Premium Video
Get access to this video and the last two years of high-impact full session videos from The Global Leadership Summit when you upgrade your account to premium.
Get Premium
Log into your GLSnext Premium account or get premium to watch this video.
Forgot password or Sign in to watch this video.
Sheila Heen
Founder | Triad Consulting GroupWhy Do We Reject Feedback?
Published July 1, 2016TOPICS IN THIS VIDEO
Leading YourselfLearning AgilityIn this excerpt, Heen describes the reasons you may instinctively reject feedback. She says it’s typical for each of us to look for what’s wrong with the feedback. She calls this ”wrong spotting.”
About the Speaker(s)
Sheila Heen
FounderTriad Consulting Group
Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, AT&T, and many family businesses, as well as not-for-profits, the Singapore Supreme Court and the Obama White House. She has written two New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Years at GLS 2015, 2018